obtain an IT position that utilizes my experience as an IT Manager having
responsibility for all aspects of IT including managing staff and
Manager with over 15 years of IT experience including experience in the
areas of LAN and WAN, training and support, telephony, and e-mail and
security. Skilled in
designing infrastructure and implementing technology to support large user
groups, supporting users at corporate headquarters as well as multiple
remote locations, and effectively managing $1 million IT budgets as well
as IT staff. Proven ability
to translate business needs into technology requirements that support the
company’s business objectives and to successfully manage all phases of
IT projects from needs analysis and requirements definition to vendor
selection, implementation, and training.
Manager, Some Company, Somewhere, Some State, 1/98 – Present.
to the VP of Finance, responsible for all computer and telephony
systems for this $30 million widget company at corporate headquarters
as well as at 5 remote locations.
overall financial accountability for the IT department including
developing and managing an annual IT budget of $1 million.
a staff of 3 consisting of a help desk analyst, an operations analyst,
and a network administrator in supporting 240 employees across 6
locations in State 1 and State 2.
implemented multiple IT projects ranging from $40K to $100K, provide
the technology knowledge and vision to support the company’s
business objectives, and evaluate and recommend all software for
LAN and WAN
and upgraded all computer equipment from desktop to back-end servers
for all locations.
and implemented a WAN infrastructure using T1’s and Cisco equipment
integrating legacy SCO/Unix systems with the new infrastructure.
NT servers into the network.
a VPN solution via the Internet to enable a secure connection between
a remote location and corporate headquarters.
in day-to-day operation of Novell (4.X/5.X) network in addition to
effort to migrate to an all IP network.
Training and Support
computer-based training for Microsoft Office products utilizing
Skillvantage by NetG eliminating the need to send users to outside
training and providing a means of easily tracking employee progress to
the established training requirements.
and staffed a centralized help desk for coordination of support
services throughout the organization to increase the efficiency and
effectiveness of support services.
and manage standard desktop images for employees based on job function
reducing the time required to install appropriate software on a new PC
by copying the appropriate image to a new computer’s hard drive
instead of loading individual software applications.
customer service man hours by analyzing the types of customer calls,
developing a flowchart of the customer call process, evaluating and
selecting an Integrated Voice Response (IVR) system to place in the
contact path to customer service, and developing a database file of
all customers that included customer account number, balance, next
delivery, and last posted payment that was refreshed nightly and
updated in the IVR system.
- Successfully implemented the project resulting in a 10-month
ROI with a customer usage rate of 7%, significantly above the vendor
expected usage rate of 2%, a rate equivalent to having an additional 2
customer service reps on staff.
on the initial success of the project, enhanced the IVR system further
to include accepting credit card payments and adding a complete
Spanish language script.
an automatic call distribution system, implemented call accounting
software to track who placed a call and where the call was placed, and
manage a Fujitsu 9600 PBX phone system.
E-Mail and Security
and implemented an STMP-based mail server and standardized the entire
company on Outlook Express including creating an e-mail domain and
to Internet standard messaging and installed T1 connectivity to the
and implemented content scanning software, Content Technologies’
Mailsweeper, to protect company assets and minimize exposure.
of LAN Applications, ABC Company, Anywhere, Any State, 12/90 – 12/97.
to the Manager of Computer Operations, managed a staff of 2 in
supporting both corporate headquarters and a 24/7 XYZ operation.
and implemented a help desk to serve the needs of 600 employees.
second-level support of LAN and WAN issues for the company.
daily Novell administrative tasks including adding and deleting users,
setting up shared areas, controlling data access, and managing print
users and administered e-mail for the entire company.
and maintained productivity training of end users and supported all
shrink-wrapped software applications including Paradox, GroupWise,
WordPerfect, and Lotus 123.
System Manager, The AAA Company, Anywhere, Any State, 11/85 – 11/90.
to the Controller, oversaw all aspects of IT for this financial
the migration from an IBM System 34 to a PC-based Novell LAN.
and supported LAN’s in New York and Chicago training and supporting
users in the new environment.
Windows, NT, 2000, and Novell 4.X, 5.X; familiarity with Linux, Unix, and
Microsoft Office Suite (97, 2000) – Excel, Word, Access, Outlook,
servers, IBM servers, HP servers, Gateway servers, building custom PC’s,
Netscreen firewall, Cisco routers, hubs, switches, voicemail, phone
President of 123
123 is a 400-member computer networking user group focusing on Novell
and Microsoft NT as well as learning about the latest technology.
Financial Computer Systems, 75% complete